SAP Sales Order Process Automation for Driving Operational Efficiencies

About Client

The client is Asia’s first and largest soda-making appliance manufacturer. They also provide eco-friendly hydration-related products.

Business Requirement

The client relied on several online marketplaces to sell their products. Their staff would import the order details from these e-commerce sites to spreadsheets and manually enter them into their SAP ERP to proceed with sales/return order creation, deliveries, and billing.

The manual data entry was time-consuming and left room for inaccuracy which affected their performance.

Processing orders took longer than expected, and timely deliveries became challenging.

The client wanted a solution to minimize human intervention and improve their order processing and deliveries.

CCS Solution

CCS Engineers helped the client automate their sales/return order processing, deliveries, and billing with a custom solution to upload the details received from the e-commerce portals to the ERP. The solution supports various spreadsheet templates and provides the client’s staff with the necessary log information to work on pending orders.

Business Benefits

The custom-built solution integrated with e-commerce sites allowed the client to process orders faster with minimum code changes.

Automating order processing helped the client cut costs and save time and use staff/resources optimally.

The client could leverage automation, minimize human intervention, speed up deliveries and improve operational efficiencies.

Made it possible for the client to monitor the status of the sales transactions.

Automation ironed multiple manual processes into an easy digital task, allowing the client to remove effort duplication and refine their service quality.

The sales automation solution can easily integrate with new e-commerce sites for boosting sales.