SAP Business One – Offshore Support Services

About Client

Established in 1994, the client is a leading online seller of building and roofing material based in Arizona, USA. The client runs SAP Business One with integration to multiple third-party applications with an objective to streamline and automate their business process and provide top quality service (shipping accuracy, speed and response to customer enquiries)

Business Requirement

Inventory management – Difficulty in order processing and shipment of items as information was scattered between the three applications.

Communication between ShipWorks application, SAP B1 and postback of shipment information to SAP & Webstore.

Integration between SAP Business One and next-gen shipping tool ShipWorks was never done before.


With information spread over 3 independent applications, double entry of data and manual errors were common, resulting in wrong or missing MIS reports.

Ensure continuous flow of data within all the applications to increase efficiency and achieve accurate MIS reports.

CCS Solution

One-stop-shop solution

Easy to integrate with 3rd party applications

Order creation & order processing in different applications

Improved business efficiency & enhanced business control

Business Benefits

As the data flow within the applications is automated, client was able to avoid repeated data entry and manual errors.

Significant improvement in order processing which helped them increase their turnover by 20% during the first quarter.