Client is one of India’s leading Media Organizations and publishers of one of the world’s largest circulated newspaper, in addition to 40 other publications, FM Radio Stations, Television Channels and has a strong Online presence.

35 years of IT partnership with CCS.

Client needed 24*7 data center monitoring & management that would ensure seamless business operations for them.

The Client runs a wide range of technology platforms that include SAP ECC, Citrix, VMware & Air watch.

They also required a partner that could provide end-user support, manage and administer backup, disaster recovery and BCP, manage and monitor storage and provide IT consultancy in selection and procurement of technology hardware, platforms etc.

CCS initially started with a 5-member team that later expanded to a 28-member team to provide support in application support, end user support and server management.

Level 1 monitoring & support, Level 2 support for the entire IT landscape with network operations center (NOC) management with members based out of both, client premises and CCS premises.

CCS team works across multiple shifts to ensure 24×7 support and seamless business operations for client.

CCS team provides end to end IT managed services starting from desktop and server management to ERP & backup administration.