A major airline based in the Middle East—renowned for its engineering excellence—faced a common yet critical challenge: manual night shift handovers that relied heavily on emails and spreadsheets.
These outdated processes caused delays, made it hard to track task status, and left gaps in communication between engineers, maintenance managers, and shift supervisors.

In collaboration with CCS Technologies, an airline undertook a 3-month digital transformation initiative. The goal? Build a custom night shift management system using Microsoft 365 tools to streamline operations and reduce manual effort.
The outcome: a fully integrated, SharePoint-based solution embedded into Microsoft Teams and Outlook—delivered with speed and precision.

The digital system included:

• A centralized dashboard for task creation, tracking, and approvals

• Bulk and individual task approvals via Teams, mobile, and email

• Automated shift reports triggered at configurable cut-off times

• Role-based views for engineers, supervisors, and maintenance leads

• Mobile-friendly interfaces within existing Microsoft platforms

• Real-time notifications and audit trails to ensure accountability