Business Requirement

The client’s contractor-managed body shops generated significant operational and financial data, including billing,
payouts, and material consumption. However, this information was scattered across multiple Excel files and
disparate databases, with no single, reliable source of truth.

As a result, contractors had limited access to real-time information and depended on the client’s office to manually
compile and share reports. This created delays, inconsistencies, and unnecessary back-and-forth for routine
queries such as payout status and material requests.

The client needed to:

• Eliminate scattered, manual data tracking – Consolidate contractor financial and operational data from
  multiple Excel files and databases into a unified platform.
• Enable real-time visibility – Replace static and delayed reporting with live dashboards that contractors could
  access directly.
• Reduce dependency on the client’s office – Provide contractors with self-service access to income, payout,
  and performance information.
• Digitize material transfer acknowledgement – Enable contractors to view and acknowledge material
  transfers through a mobile-first workflow.

The objective was to provide contractors with direct, real-time access to their financial dashboards, payout details,
performance information, and material acknowledgement workflows

CCS Solution

The web application served as the administrative backend, allowing client users to configure contractor access,
manage master data, and control the information displayed through the mobile application. The mobile application
provided contractors with a secure, self-service view of their business performance and payouts

Web Application

• • Contractor access control
  • Mobile application configuration
  • Master data management
  • Control over information and features available to individual contractors

Mobile Application

• Simple, Secure Access – OTP-based login using the contractor’s registered mobile number, with
  personalized access to linked branches and month/year-based filtering.
• Home Screen & Navigation – Month-on-month income analysis comparing the current period with the
  previous three months, with quick access to Performance, Payout, Material Acknowledgement, and other key
  features.
• Performance Dashboards – Comprehensive dashboards covering billed amount and job-card trends,
  current-year versus previous-year growth, pending job-card ageing, six-month income and workload analysis,
  and day-wise income views.
• Payout Visibility – Detailed breakdown of Total Billed Amount, Payout Amount, Excess Consumption Amount,
  Own Manpower Deduction, and Final Payout Amount, with vehicle-wise billing and consumption drill-downs.
• Material Acknowledgement – Digital workflow for viewing and acknowledging pending material requests
  raised through the Consumables Software, including request details and acknowledgement history.
• Real-Time System Integration – Billing information is retrieved through APIs from the Service Tracking (ST)database, while material and consumption information is sourced from the Consumables Software.

The platform was designed to integrate with the client’s existing systems rather than duplicate them, allowing
contractors to access a single point of visibility without disrupting established back-office processes.