Client is a manufacturer of food products with production units across North America and United Kingdom and distribution spread across the world. A separate division manufactures electronic components with a focus on the US market.
Client runs SAP with Oracle DB for their food division and SAP on MSSQL for the electronics manufacturing business.
Due to their rapid growth in business, they experienced a significant increase in volume of data that resulted in degraded performance of their system and thereby resulting in reduced work efficiency.
Lack of regular monitoring and housekeeping of their SAP landscape resulted in several delays caused by update errors, job failures etc.
CCS provides daily remote monitoring of all the SAP servers in their landscape to clear any sluggishness that could hamper performance.
Undertake system performance tuning that improves response time of T-codes and make the database work efficiently.
Ensuring daily backup monitoring of the database to minimize any business disruption or downtime in case of unforeseen incidents.
Sending daily reports with analysis of the current health of the systems and the need to make changes to improve the performance if any. This also helps the client take vital decisions about changes and upgrades to the Hardware and Software necessary for future growth.
CCS was able to provide valuable solutions ensuring seamless delivery to the client as SAP BASIS, ORACLE & MS SQL skills were available under the same umbrella.
Improved performance of their SAP landscape ensured better productivity amongst users.
No longer worried about unforeseen failures, errors and other issues as they could focus on their core business than worry about their ERP system.
No downtime or disruption to business operations as all requirements being implemented (SAP Patch upgrade, Database refresh, EHP upgrades etc.) was done during their off-peak hours because of the time zone difference.