Client is an SAP consulting company located in USA. As an SAP partner for North America, they offer SAP Business One and SAP Business ByDesign and work with clients across multiple industries.

Difficulty in providing 24×7 support to customers

High cost and low availability of quality resources

Cost effective development of add-ons & integration programs

Knowledge in multiple domains & 3rd party products

A well-structured SLA based, B2B relationship to provide support on-time and at any time

Work from a pool of resources to avoid personnel dependencies

Support to customers of Partner around the globe who are using different localizations of SAP Business One

Two hour overlap of work hours to be in-sync with partner expectations while taking advantage of time zone differences to provide their end clients with round the clock support

35+ years of experience in IT Services

Reliable SAP Partner with extensive experience in SAP ECC and Business One

30+ experienced consultants in SAP Business One

Reduction of cost in implementation & maintenance

24×7 support to on-time and any-time support

Wide pool of experienced resources that enable client to take on additional work without worrying about resource availability

With wide range of capabilities across the IT spectrum within CCS, sharing of knowledge in Infra & Cloud, Mobile applications and other areas outside SAP B1 was beneficial to the client