Join our Cloud, DevOps & Infrastructure Services team and be part of our team to shape the future of technology through innovative solutions and cutting-edge technologies across Cloud, DevOps & Automation technologies. In a dynamic and collaborative environment, we offer exciting growth opportunities, learning, and career advancement.

What you can expect from the job:

Dynamic Work Environment: Engage in a dynamic work environment that fosters continuous learning and professional growth.

End User Support: Provide exceptional end-user support, addressing and resolving technical issues promptly.

Technical Exposure: Gain exposure to a wide range of technical areas, including Operating Systems, Hardware, Networking basics, and Cloud fundamentals.

Collaborative Team: Collaborate with a team of experienced IT professionals to tackle complex challenges and projects.

Domain Expertise: You will gain expertise in the industry’s leading domain technologies ranging from business applications, SME -ERP and manufacturing industries.

What will help you do the job well:

Experience: 1 to 2 years of experience with a strong knowledge of Desktop, Laptop, Hardware and Troubleshooting support.

Technical Proficiency: Knowledge of End User Support, Operating Systems, Hardware, Desktop and Laptop Hardware configurations and Networking knowledge of routing, switching, and basic firewall knowledge. OEM product knowledge.

Troubleshooting Skills: Exhibit excellent troubleshooting skills to efficiently diagnose and resolve technical issues.

Prioritization & SLA Support: Responsible for prioritizing and providing SLA support to end users at the deployed location, encompassing troubleshooting and maintenance of laptops, desktops, and network devices, and offering OS support.

Ticket Resolution: Accountable for timely ticket resolution, meeting MTTR targets, and ensuring adherence to response and resolution SLAs.

Shift Flexibility: Ability to work in different shifts and adapt to changing schedules.

Communication Skills: Effective communication skills to interact with end-users and collaborate with team members.

Proactive Attitude: Proactively identify and address potential issues before they escalate.

We would love it if you have:

Certifications: Relevant certifications in IT, such as MCSA, CCNA, A+ or N+ in HW/Networking are an added advantage.

Cloud Experience: Basic knowledge about cloud platforms (e.g., AWS, Azure, Google Cloud).

You can succeed if:

Adaptability: Demonstrate adaptability to evolving technologies and business needs.

SLA-Based Support: Ability to handle SLA-based Ticket support operations.

Team Collaboration: Work effectively within a collaborative team environment.

Continuous Learning: Show a commitment to continuous learning and staying abreast of industry trends.

Problem-Solving: Exhibit strong problem-solving skills to address complex technical challenges.

Customer Focus: Maintain a customer-focused approach in delivering IT support services.

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