One of India’s leading media organizations and publishers of one of the world’s largest circulated daily newspapers (more than 2.5 million copies daily), in addition to 40 other print publications, FM radio stations, Television stations and a strong online presence.
The traditional print and publishing industry requires large number of physical documents and packages to be sent across their different news bureaus, printing units and offices. Our client, being one of Asia’s largest media organisations with several units, branches and bureaus across the country, had a very large quantity of packages that were sent on a daily basis.
To facilitate this, they use a combination of external courier agencies and company operated vehicles to deliver these packages across various locations every day.
As there were high occurrences of misplaced packages, incorrect destinations and delayed deliveries, the client wanted a courier management solution to keep track to manage and track each package.
Comprehensive solution need included:
Monitoring & Tracking
Effective data interchange with existing software eco-system
CCS architected and developed a web application which integrates with third party courier dispatch systems, using Microsoft technology stack. Our solution architecture enables easy adoption to scalable hosting models on cloud and in turn facilitating our customer to fulfil their digital roadmap.
Reduced logistic related complaints by 90% within one year
Gained cost and time savings by more than 50% within 6 months
Ability to track status of internal and external couriers and provide accurate information to stakeholders
Optimised and effective delivery of couriers
Ability to scale up and update software in a centralized way
Enable future move to cloud environment without re-architecting
Seamless integration with SAP ECC ERP for data interchange with related functions