APPLICATION SUPPORT-SHAREPOINT SERVICES

An Integrated Business Solutions technology company based in Norway, catering to the Oil & Gas, Shipping and Energy industries. Their core product (business platform) is designed and developed to improve business processes, quality systems, customer relationship management, OH&S and other core functions of any business serving the energy and shipping industry.

Business Need

Required ongoing support and maintenance for their Business Application that was being used by over 100 end customers globally

Required monitoring, maintenance and support of their own infrastructure set up across multiple farms.

Provide 24X7 support

CCS Solution

Developed and operates a SharePoint based ticket system with the client to handle all support requirements

Provided a team of dedicated and experienced SharePoint developers to handle full support of the client solution

Highly experienced team of SharePoint administrators to manage and maintain the cloud-based infrastructure

Adopted process driven operations for support

Established and follow a standard operating procedure for disaster management and recovery

Conducting regular knowledge transfer and technology update sessions within the team to ensure all resources have sufficient experience, knowledge and confidence to provide a seamless user experience

Business Benefits

Efficient customer support for all the end customers across the globe by providing best of resources and technology

Significant reduction to the costs and effort spent by the client in directly providing support to their customers

Automated notification process in the ticket system ensures that the customer users are regularly updated of their ticket progress

Technologies Used

Microsoft SharePoint

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