One of India's leading media organizations and publishers of one of the world's largest circulated daily newspapers (more than 2.5 million copies daily), in addition to 40 other print publications, FM radio stations, Television stations and a strong online presence.
The client’s application estate consists of a large number of technologies – legacy [PowerBuilder, VB, Clarion], ERP (SAP ECC6), applications built on Java, .Net, Liferay and newer technologies like Angular, Node, Mobile etc.
The client wanted a reliable partner who can manage their entire IT landscape on a managed services model and provide them reliable and predictable delivery and consistent productivity improvements.
A well-defined and robust process for Support and Maintenance
Dedicated team with 24×7 support
Teams were structured along technology and product lines
Approximately 20 FTE for production support and 70 FTE of maintenance support
Trusted partner for more than 30 years
Both on-site and offshore resources
Strong knowledge retention
Significant contribution towards new transformation initiatives
Delivered consistent productivity improvements of more than 10% yoy.
On-going team optimization and training to ensure attrition and escalating costs do not affect client
One stop IT partner for all their IT needs
Support for doing UAT of standard products