Application Support & Maintenance

We recognize the need for you to focus less on maintenance and support of applications and more on core commercial activities of your business. CCS team’s in-depth expertise and extensive support models helps you lower costs and improve response times.

Being trusted support partners to global enterprises, we offer our clients comprehensive maintenance and support services so that you can focus on growing your business instead.

Service Offerings

Service Desk Application Monitoring & Support

Upgrades Performance Improvements & Reporting

Incident & Problem Management
Service Requests & Enhancement

Our Approach to Support & Maintenance

Due Diligence - We employ our robust toolkit to analyze your entire IT portfolio and perform a thorough health check of all your applications.

Transition Management - To ensure the safe landing of your applications, we use our proven methodologies and standard process frameworks.

Stabilization - We stabilize and closely monitor your applications to get an accurate picture of your production and zero in on the transformation achievable.

Transformation - We leverage our IT expertise across technologies to enhance performance and bring down maintenance costs.

Our Engagement Model

Based on your requirements, we offer either dedicated teams or specific services on a shared services model.

  • Technical Users
  • Business Users
  • SME's

Client

L1
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Incidents, Problems, Requests
L2
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Small Enhancements, Problems, Requests
L3
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Major Enhancements, Projects

CCS

  • CTO
  • Infra
  • QA
  • Delivery Assurance
  • CCS Training

Featured Case Study

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